Customer Support Specialist, Spanish/French Speaker (all genders) Porto

Customer Support Specialist, Spanish/French Speaker (all genders)
Porto
Porto, Porto District, Portugal

Social network you want to login/join with:

Client:

Team
Viewer

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c6dfa8bdc9c1

Job Views:

44

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Responsibilities

• Support our existing customers based in EMEA and other English-speaking countries with their technical and accounting issues over the phone, via email, and via live chat
• Provide support to our customers by answering inquiries via our ticket system
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their IT challenges
• Work closely with all members of the Customer Support team to deliver a
  -
  - class experience for our existing and potential customers

Requirements

• At least 1 year of work experience in a related field (customer service/ sales, etc. )
• Native (or
  - native, C1 minimum) level of English is mandatory.
• Knowledge of Spanish or French, both spoken and written is mandatory
• Strong communication skills and passion for working with people
• Excellent
  - solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably, and correctly
• Good presentation skills, with a high level of attention to detail
• Ability to work independently while collaborating with remote teams in a
  - paced environment
• Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems
• Experience with ticketing systems such as Jira and Freshdesk is an advantage
• Determination, enthusiasm, and willingness to learn

What we offer

• The work location is our office in Porto
• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and
  - based options, regular salary reviews
• Access to Corporate Benefits platform with many discounts
• Regular Team events and
  - wide celebrations
• Public
  - friendly office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• Open door policy, no dress code rules, frequent
  - hands
• Hybrid work time with up to 50% home office
• We celebrate diversity as one of our core values, and join and drive one of the
  -
  -
  - e initiatives together with us!