Customer Support Specialist Lisboa

Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

We're looking for German speaking Customer Service Advisors to join our client's team in the beautiful Portugal!

What you'll do:

• Provide the highest level of support to our customers via phone and email on a range of issues;
• Give accurate, valid and complete information by using the right procedures;
• Be the owner of the customer query and ensuring a timely resolution and response;
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
• Create amazing customer experience that people value and we are proud of;
• Be responsible to follow the direction of management and provide feedback

What's the offer:

• Work from home.
• Health Coverage and Private Health Care.
• Attractive Salary package with performance bonus.

What we're looking for:

• German C2
• English B2
• Ability to resolve customer concerns and create a seamless customer experience.
• Ability to walk customers through complex procedures from start to finish.
• EU Citizenship / Residence card / Manifest of interest 

• Work from home.
• Health Coverage and Private Health Care.
• Attractive Salary package with performance bonus.