Customer Support Specialist Lisboa

Customer Support Specialist
Lisboa
Lisboa, Portugal

Embark on an Exciting Career in Sunny Lisbon!

Are you passionate about helping others and solving problems? Do you thrive in a
- paced, dynamic environment where you can make a real difference? If so, we're looking for you!

We're seeking a motivated and
- focused Customer Support Specialist to join our team in Lisbon, Portugal. In this role, you'll be the front line of support for users of our
- edge GPS navigation tool and streaming platform. You'll have the opportunity to work on exciting projects and make a real impact on the user experience.

What You'll Do:

• Provide exceptional customer support via phone, email, and chat
• Troubleshoot and resolve customer queries and issues
• Identify and document bugs and other technical problems
• Stay
  -
  - date on client policies and guidelines
• Analyze data and trends to improve the customer experience

What You'll Need:

• 12+ months of customer support experience in a contact center environment (preferred)
• Knowledge of BPO KPIs, including C-SAT, NPS, and SLAs
• Excellent communication and
  - solving skills
• Fluency in French and English
• Ability to work a flexible schedule, including weekends and holidays

What We Offer:

• Competitive Salary: Starting from 14, 000 EUR per year + 2, 100 EUR language bonus
• Relocation Support: 2, 000 EUR relocation bonus + assistance with housing and bureaucratic processes (for candidates moving from outside of Continental Portugal)
• Comprehensive Benefits: Meal allowance, transportation bonus, yearly target bonus, health insurance, life insurance, and family plan
• Career Development: Ongoing training and development opportunities
• Vibrant Work Environment: Work in a modern office in the heart of Lisbon with a diverse and talented team

Additional Perks:

• Work on exciting projects that are changing the way people navigate and consume media
• Enjoy a fantastic quality of life in one of Europe's most beautiful and vibrant cities
• Be part of a company that values its employees and invests in their success

Recruitment Process:

• Initial Screening
• Written Language Assessment (WLA)
• Operational Round
• Oral Language Assessment (OLA)
• HR Interview

Documents Accepted

- EU ID

- Residence card

- Certificate of Protection (issued later than March/2022)

Start date: 17/Feb/25

Grab this This Amazing Opportunity!