Customer Support Role Italian Speakers Lisbon (Remote in Coimbra to Algarve) Lisboa

Customer Support Role Italian Speakers Lisbon (Remote in Coimbra to Algarve)
Lisboa
Lisboa, Portugal

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Customer Support Role Italian Speakers Lisbon (Remote in Coimbra to Algarve)

Location: Oriente, Lisbon (Remote from Coimbra to Algarve)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8801ec3aff9a

Job Views:

4

Posted:

21. 02. 2025

Expiry Date:

07. 04. 2025

Job Description:

Schedule: Full-time, 40 hours per week

Shifts: 8 hours per day with a 1-hour lunch break

Days: 5 days per week, Monday to Friday: Rotative shifts between 06:00 and 22:00.

Days Off: Saturday and Sunday.

Commute Support: Uber reimbursement up to 25 for early shifts starting at 06:00.

Salary Package:

Base Salary: 1000 EUR per month for 14 months, 14000 EUR per year

Meal Allowance: 7. 23 EUR per day (net), 1908. 72 EUR per year

Complexity bonus: 120 EUR per 12 months

Totaling in 17348. 72 EUR per year

Performance Bonus: 135 EUR per 12 months, 1620 EUR per year

Health Insurance: Provided after 6 months

Profile - Nice to Have:

Experience in customer support (preferably inbound calls, chat, and emails)

Tasks:

1. Act as the first point of contact and brand ambassador for viewers, ensuring excellent customer service.
2. Assist viewers via phone, chat, and email, addressing inquiries and providing support for software functionality, account management, and application queries.
3. Provide technical support and troubleshoot system configurations and network settings.
4. Deliver accurate and timely responses to viewer inquiries, maintaining detailed records of interactions, inquiries, complaints, and resolutions.

Starting Date: 20th Feb 2025

Hiring Process:

1. Application Review
2. Language Assessment
3. 1 or 2 interviews with the client