Customer Support Representative Braga

Customer Support Representative
Braga
Braga, Braga, Portugal

Social network you want to login/join with:

• Join a market leader within Consumer Durables
• A role that offers a breadth of learning opportunities

The Job

• Review online videos/content/complaints/legal notices received from the end customer on any incorrect decisions taken related to their copyright work/material.
• Review/update content on a popular social media platform.
• Audit of content received and sharing for social media upload.
• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
• Maintain broad knowledge of client products and/or services.
• Strict adherence to the accuracy guidelines as laid down by the client.
• Ensure protection of customer data and compliance processes are followed.

The Profile

• You have at least 1 year of experience within a customer service role, ideally within the Consumer Durables industry.
• You are a strong networker and relationship builder.
• You are a strong team player who can manage multiple stakeholders.
• You are a strong mentor and coach who can build
  - performing teams.

The Employer

Based in Portugal, our client is a Human Resources, Recruitment, and Training company offering a complete and comprehensive placement service with access to an
- learning platform.