Customer Support Representative, Braga Braga

Customer Support Representative, Braga
Braga
Braga, Braga, Portugal

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Based in Portugal, we are a Human Resources, Recruitment and Training company offering a complete and comprehensive placement service with access to our
- learning platform.

Key Responsibilities

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material.
• Reviewing/updating contents on a popular social media platform.
• Audit of content received and sharing for Social Media Upload.
• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
• FOR GERMAN IT IS REMOTE FROM BRAGA
• FOR FRENCH LISBON BRAGA ON-SITE

Requirements

• Maintain broad knowledge of client products and/or services.
• Strict adherence to the accuracy guidelines as laid down by the client.
• Ensuring to protect the data of the customer and compliance process is followed.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Consumer Durables industry.
• You are a strong networker & relationship builder.
• You are a strong team player who can manage multiple stakeholders.
• You are a strong mentor and coach who can build high performing teams.

What's on Offer?

• Opportunity to make a positive impact.
• Join a market leader within Consumer Durables.
• A role that offers a breadth of learning opportunities.