Customer Support-Italian Speaker Aveiro

Customer Support-Italian Speaker
Aveiro
Aveiro, Aveiro District, Portugal

Job Title: Customer Support-Italian Speaker

Company: Cbtalents

Location: Porto, Portugal

Contract Details: Full-time, Permanent

Are you a fluent Italian speaker with a passion for customer service? Do you enjoy helping others and providing excellent support? If so, we have the perfect opportunity for you!

Cbtalents, a leading company in Porto, Portugal, is seeking a Customer Support-Italian Speaker to join our dynamic team. As a Customer Support-Italian Speaker, you will be responsible for providing outstanding customer service to our Italian-speaking clients. You will be the first point of contact for any inquiries or issues, and will be responsible for ensuring a positive customer experience.

Key Responsibilities:

1. Respond to customer inquiries and provide accurate information and solutions in a timely manner
2. Handle and resolve customer complaints in a professional and efficient manner
3. Maintain a high level of customer satisfaction by providing exceptional service
4. Collaborate with other departments to resolve customer issues and improve overall customer experience
5. Keep accurate records of customer interactions and transactions
6. Stay
   -
   - date with product and service knowledge in order to provide accurate information to customers
7. Identify and escalate priority issues to the appropriate team members
8. Continuously seek opportunities to improve processes and procedures to enhance customer satisfaction

Qualifications:

1. Fluent in Italian and English (both written and verbal)
2. Previous experience in a customer service role is preferred
3. Excellent communication and interpersonal skills
4. Strong
   - solving and
   - making skills
5. Ability to work in a
   - paced and dynamic environment
6. Proficient in Microsoft Office and customer service software
7. Willingness to work flexible hours, including weekends and holidays if needed

We Offer:

1. Competitive salary and benefits package
2. A dynamic and multicultural work environment
3. Opportunities for growth and career development
4. Training and support to enhance your skills and knowledge

If you are a dedicated and
- oriented individual with a strong proficiency in Italian and English, we would love to hear from you! Apply now to join our team at Cbtalents as a Customer Support-Italian Speaker.