Customer Support-German Speaker - Faro

Customer Support-German Speaker
Faro
Faro, Faro District, Portugal

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Hiring Details

Project GPS Navigation Tool | Streaming Platform

Schedule: Monday to Friday | Rotative Shifts - TBC

Responsibilities

Answering customer's queries via phone,
- mail or chat; troubleshooting.
Identifying the client's problem; troubleshooting them to find the solution.
Documenting each action taken; categorizing cases and possible bugs.
Understanding and remaining up to date with client's policies and guidelines.
Troubleshooting different problems (e. g. , problems with playing videos, uploading, account & bugs issues, membership issues).
Analyzing data and trends to create meaningful insights for customers & report on key performance indicators.

Mandatory Skills

12 months of Customer Support within Contact Center (preferably).
Knowledge of BPO KPI's: C-SAT (Customer Satisfaction), NPS (Net Promoter Score) & SLAs (Service Level Agreement).

Location

Office - Based

Office Location: Lisbon (Anjos or Alcântara offices - TBC)

Recruitment Steps

Initial Screening + WLA + Ops round + OLA + HR interview.

Compensation

Annual Base Salary: From 14. 000

C&B

Premium Bonus/Monthly

Meal allowance/Daily work day paid in meal card (net amount)

Transportation Bonus /year

Yearly Target Bonus: 5% of the yearly gross base salary

Total Salary/Monthly + benefits

Other Benefits

Health Insurance & Life Insurance & Family Plan (Spouse and Children)

Type of Contract: 1 month training contract + 1 year FTC w/ 30 days probation

Relocation Support for people moving from outside of Continental Portugal

Bureaucratic support to get the NIF and NISS

Assistance in finding housing according to the needs of the candidate

Relocation bonus (gross) paid with the first payroll cycle.