Customer Support for Supercell - German... LISBON Lisboa

Customer Support for Supercell - German... LISBON
Lisboa
Lisboa, Portugal

Customer Support for Supercell – German speaker

Are you looking for your next career path as a Customer Support for Supercell? Join our team!

In this role, you will be responsible for players’ issues until a resolution has been identified.

Become our clients’ ambassador and be the first point of contact for the Supercell players’ community.

We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.

What you'll do

• As a Customer Support for Supercell, you will be the first point of contact for the Supercell players’ community;
• Responsible for handling gamer’s questions until a resolution is found;
• Provide awesome game support to all players in the Supercell community, using Helpshift (mobile CRM) and other support tools;
• Engage directly with the players in offline conversations,
  - app chat and voice;
• Provide feedback to the Supercell team in Helsinki.

What you'll need

• Native level of written and verbal communication skills in German and good understanding of English (B1 Level);
• Player and support oriented attitude, with a knack for helping others;
• Team player with strong problem solving and conflict management skills;
• Good reasoning and analytical skills;
• Friendly proactive attitude and great communicator in challenging situations;
• Good
  - tasking and typing skills (60 WPM+);
• Passion for video games and mobile applications;
• Good understanding of Microsoft Windows and Microsoft Office or equivalents;
• Ability to think out of the box to amaze players and teammates;
• Experience in telephone customer service / call center environment (preferred).

Apply now

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