Customer Support for Microsoft Cloud - ... LISBON Lisboa

Customer Support for Microsoft Cloud - ... LISBON
Lisboa
Lisboa, Portugal

Customer Support for Microsoft Cloud – French speaker

Are you ready to be a Microsoft’s Cloud ambassador? Join our team as Customer Support for Microsoft Cloud!

Through customer support, your role will be to engage with a range of Cloud partners. Accelerate Cloud competency attainment, sales reach and frequency, while representing Cloud Enablement Desk. On a daily basis, you will guide Microsoft’s partners with the appropriate technical and business resources. At the end of each interaction, ensure a positive overall outcome.

Become a trusted advisor for our Cloud partners, through the ability to sort information, data and compilation of pertinent information.

We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.

What you'll do

• Customer support via any channel (phone, chat, online submission);
• Manage strong relationships with the customers;
• Identify opportunities and provide recommendations based on partner needs;
• Digest information and extract the main communication points;
• Identify opportunities to upsell Microsoft Products and Services;
• Communicate with the partner to ensure joint business objectives are being met;
• Communicate the
  - term project strategy and its relevance to the partner;
• Help to drive partner satisfaction by providing accurate information and prompt call backs;
• Conduct proactive outreach to partners, either as part of an open case or for a campaign;
• Provide
  -
  - end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.

What you'll need

• Fluent level of written and verbal communication skills in French;
• Fluency in English – B2 level (mandatory);
• Excellent verbal and written skills;
• Great listener and problem solver for each customer challenge;
• Capability to create and maintain good relationships with customers;
• Dynamic and enthusiastic about technology;
• Strong analytical aptitude;
• BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry);
• A minimum of 6 months of customer support, service experience or sales experience;
• Experience in B2B Account Management with outbound activity (Preferred);
• Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months (Is a plus).

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12, 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team.

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