Customer Support (financial sector) (Turkish Speaker) Lisboa

Customer Support (financial sector) (Turkish Speaker)
Lisboa
Lisboa, Portugal

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Client:

Snaphunt

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7b3dec036a9c

Job Views:

16

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

The Offer

• Health Insurance & Life Insurance & Family Plan (Spouse and Children)
• Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
• Meal allowance: 7. 63 € per day of work, paid in 11 instances on a meal card
• Performance bonuses
• Development opportunities (move to another project, team leader, quality analyst, HR department)
• Social events

The Job

As a Customer Support Agent, you will take inbound calls and emails. Your daily work will include tasks like these:

• Handle incoming calls and emails from bank clients.
• Resolve issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
• Use the tools/processes and methods from your initial training to solve issues.
• Ensure that high levels of client service are delivered.

The Profile

• You speak Turkish at a native level and are fluent in English (B2).
• Experience in customer care is an advantage but not a must.
• You have a good understanding of computer handling skills.
• Excellent
  - solving skills with the capability of research and identification of the right information.
• You have strong communication skills and are
  - oriented, professional, and thorough.

The Employer

Multilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. Our client specializes in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is their mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.