Customer Support Assistant (Usa Market) (M/F/X) Lisboa

Customer Support Assistant (Usa Market) (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Are you a motivated and
- focused individual looking for a new opportunity in a dynamic,
- paced environment?

We are seeking talented professionals to join our team as Customer Support Assistants for projects in the USA market, delivering exceptional customer service with a commercial edge.

As a Customer Support Assistant, you will be engaging with customers to promote products and services, handle inquiries, and resolve issues with a focus on delivering excellent service. This role requires fixed working hours during the nighttime and early morning shifts, so candidates must be fully available to work exclusively during these periods.

responsabilidades chave

Key Responsibilities:

Respond to customer inquiries through phone, email, and chat, ensuring a seamless and positive experience.

Provide detailed information about products and services while identifying opportunities to upsell or
- sell.

Handle and resolve customer concerns in a timely and professional manner.

Maintain accurate and detailed records of customer interactions and transactions.

Meet performance targets related to customer satisfaction, sales, and efficiency.

Collaborate with team members to share insights and improve processes.

competências

What We're Looking For:

Proficiency in English (minimum C1 level or
- like fluency).

Strong communication and interpersonal skills with the ability to adapt to different customer needs.

A commercial mindset with the ability to identify and act on sales opportunities.

Flexibility and commitment to work fixed nighttime and early morning schedules.

A proactive and
- oriented approach to
- solving.

Basic computer skills and familiarity with CRM systems or similar tools.

Previous experience in customer service or a
- oriented role is a plus but not required.

principais benefícios

What We Offer:

Competitive salary with
- based bonuses and incentives.

Comprehensive training to equip you for success in the role.

A supportive and inclusive work environment.

A chance to work on exciting projects for a global market.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Does the role appeal to you? Are you the talent we are looking for? Let us reach you! Submit your application, and the journey will begin.