Customer Support Assistant - English Lisboa

Customer Support Assistant - English
Lisboa
Lisboa, Lisboa, Portugal

Are you fluent in English and passionate about delivering exceptional customer service?

We are looking for candidates with
- level English proficiency or a minimum C1 level in English to join our dynamic team. If you enjoy working in a
- paced environment, solving problems, and helping others, this is the perfect opportunity for you!

responsabilidades chave

As a Customer Support Assistant, you will be the first point of contact for customers, providing outstanding service and support across a variety of projects. Your role will be to ensure customers' needs are met with professionalism, empathy, and efficiency:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Resolve customer issues effectively and escalate more complex problems to the appropriate teams.

Maintain detailed and accurate records of customer interactions.

Collaborate with team members to improve processes and enhance the customer experience.

competências

What We're Looking For:

Native-level English proficiency or a minimum of C1 level in English.

A
- focused mindset with a proactive approach to
- solving.

Ability to work both independently and as part of a team.

Strong
- management and multitasking skills.

Basic computer literacy and familiarity with digital tools.

Previous experience in customer support is valued but not required.

principais benefícios

What We Offer:

Competitive salary with
- based incentives.

Comprehensive training to equip you with the skills needed to succeed.

Opportunities for growth and career development within the company.

Additional perks such as meal allowances, health insurance, and hybrid working options (dependent on the project).