Customer Support Agent Spanish / English (M/F/X) Lisboa

Customer Support Agent Spanish / English (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

We are recruiting for a leading payment solutions provider, offering the largest business technology platform that empowers businesses of all sizes. Our client's operating system enables business owners to sell anywhere, work efficiently, manage inventory, communicate with customers, book appointments, process online orders, and much more.

Are you ready to be part of this exciting project?

responsabilidades chave

As a Customer Support Agent, you will be responsible for delivering exceptional B2B customer support, assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to enhance their experience.

Your main tasks will include:

Assisting customers through Phone, Email, and/or Chat.

Identifying account holders and verifying account information.

Ensuring compliance with all regulatory guidelines and procedures.

Maintaining a high standard of professionalism and support excellence.

Providing fast and effective resolutions to customer concerns.

competências

What We're Looking For:

Fluency in Spanish & English (C1 level), spoken and written.

High School diploma (mandatory).

Stable job history (no frequent job hopping – mandatory).

At least 1 year of Customer Service experience with strong customer orientation (mandatory).

Strong teamwork & interpersonal skills.

Ability to work in a
- paced environment and multitask effectively.

High attention to detail and
- solving skills.

Experience with automated customer service platforms (a plus).

Professional, friendly, and
- oriented mindset.

Ability to work independently with strong organizational and communication skills.

Flexibility to adapt to rotational shifts.

principais benefícios

What We Offer:

Base salary: €870/month

Complexity bonus: €50/month

Meal Allowance: €7. 23/day

Transport allowance: €50/month

Health Insurance

Schedule: Monday to Sunday – 24/7 rotational shifts, including night shifts

Days Off: 2 rotational days per week

Location: Lisbon (Oriente) – On-site position

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

If you are looking for a dynamic and international work environment, this is your chance to join a
- growing company and enhance your customer service career!

Apply now and take the next step in your professional journey!