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Customer Support Agent - Russian & Polish - Lisbon
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be
- assigned to another department or more senior representative - Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all
- related administrative forms
REQUIREMENTS:
- Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level)
- Previous experience in same / similar roles is mandatory
- Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
- Possess excellent writing and verbal communication skills to simplify technical language for
- technical users - Resourceful and
- resilient personality that can adapt and remain calm in all situations - Ability to meet tight deadlines with minimum supervision and in a timely manner
- Ability to work independently, while being a team player at the same time.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule)
- Life Insurance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
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