Customer Support Agent - Russian & Polish - Lisbon Lisboa

Customer Support Agent - Russian & Polish - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time



DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be
- assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all
- related administrative forms REQUIREMENTS: Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level) Previous experience in same / similar roles is mandatory Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment Possess excellent writing and verbal communication skills to simplify technical language for
- technical users Resourceful and
- resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in a timely manner Ability to work independently, while being a team player at the same time. OFFER: Excellent remuneration package based on experience, skills and performance Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule) Life Insurance Be part of a dynamic and creative team with a positive and friendly atmosphere

Guidance and tools to reach your full potential Meal allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation