Customer Support Agent (Italian or French) in Lisbon
Customer Support Agent (Italian or French) in Lisbon
Location: Lisbon, Portugal
Starting Date: 17th February
Project Overview:
Role: Customer Advisor
Languages Required: Italian or French (C2) + English (B2)
Schedule: Rotative shifts, Monday to Saturday; 2 days off (Sunday and one rotational)
Compensation:
- Annual Base Salary
- Language Premium Bonus
- Meal Allowance: 7. 63/day
- Transportation Bonus: 720/year
- Yearly Target Bonus: 5% of yearly gross salary
Additional Benefits:
- Health and life insurance (family plan included)
- Relocation support for candidates outside Lisbon:
- 1, 000 for relocation within Portugal
- 2, 500 for relocation from outside Portugal
- Assistance with NIF/NISS and housing
Job Responsibilities:
- Provide support via live chat, email (inbound calls may occur based on the project).
- Identify client issues and troubleshoot to provide effective solutions.
- Document actions taken and categorize cases, including identifying potential bugs.
- Stay updated on client policies and guidelines, including Policy, Safety, and Copyright Management.
- Resolve technical issues such as video playback, account errors, and membership problems.
- Analyze data and trends to provide meaningful insights for customers and report on key performance indicators.
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