Customer Support Agent (German) Lisboa

Customer Support Agent (German)
Lisboa
Lisboa, Lisboa, Portugal

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Job Description:

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

Communicate with customers using various channels (telephone, email and chat)

Ensure customer satisfaction and provide professional customer support

Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

Identify the issue the client is facing, troubleshoot and provide the solution

Identify when the issue should be
- assigned to another department or more senior representative

Collaborate with other specialists to solve or properly close help tickets? ?

Document each action taken and categorize cases and possible bugs, so that our engineering team can address them

Maintain and update all
- related administrative forms

REQUIREMENTS:

Native/fluent in German, both oral and written. Fluent in English (at least B2 level)

Possess excellent writing and verbal communication skills to simplify technical language for
- technical users

Resourceful and stress resilient personality that can adapt and remain calm in all situations

Ability to meet tight deadlines with minimum supervision and in timely manner

Ability to work independently, while being team player at the same time

OFFER:

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Meal allowance

Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PM

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance in finding accommodation

And many others!