Customer Support Advisor
Role: Customer Support Advisor
Language
Portuguese (Native European) + English (B2)
Key Responsibilities
Booking management (altering, cancelling, or creating new reservations) ;
Assist clients via chat or social media in the
- sales process by answering inquiries regarding the reservations and attending to potential requests;
Managing the reservations
- office (ticket issuing, modification, and cancellation of reservations);
Give
- time, accurate information that empowers the customer to make decisions;
Go beyond the customer's service expectations so they will remember and share their great experience;
Listen to the customer's unique situation and acknowledge their needs.
Candidate Profile:
Excellent communication skills coupled with empathy and team spirit
Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
Previous experience in Customer Service or as a tourism/travel representative is a plus
Availability to work on rotational shifts
Salary Conditions
Base salary (gross): 870 x 14
Position bonus (gross): TBC
Performance bonus (gross): TBC
Meal allowance: 7, 23 per workday (paid in meal card)
Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
Schedule
Monday to Sunday 08:00 to 20:00 - Rotative shifts
Days off: 2 days (rotative)
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