Customer Support Advisor (German speaking ) Oeiras

Customer Support Advisor (German speaking )
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Customer Support Advisor (German speaking)

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbon-based German-speaking Customer Representative to join their teams in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work Model: On-site, hybrid remote

Employment Type: Full-time

Remuneration: Base salary + bonuses

Duties And Responsibilities

• Customer Interaction: Respond to customer inquiries across chat, email, and phone channels, covering a variety of topics including products (sports, casino, poker) and cashier operations.
• Problem-Solving: Assess specific customer concerns and take appropriate action to address and resolve their needs.
• Collaboration: Work closely with teams based in different locations to achieve common goals.
• Reporting: Identify and report system irregularities and
  - facing issues to the relevant department.
• Service Excellence: Adhere to Standard Operating Procedures (SOP) and maintain a commitment to delivering
  - quality service.

Requirements

• Language Skills: Proficiency in German (C1 level) and
  - level English.
• Communication: Excellent written and verbal communication skills with a strong level of interpersonal skills.
• Calm Under Pressure: Ability to remain calm and composed under pressure, confidently handling a wide range of customer inquiries.
• Adaptability: Perform well in a
  - paced, multicultural, and dynamic environment.
• Personality: A flexible, creative, and driven personality that thrives in a
  - tasking environment.
• Tech-Savvy: General computer knowledge, including MS Office and Internet.
• Interest: A passion for sports, casino, and poker products is a plus; relevant training will be provided.
• Schedule: Shift rotation from Mon-Sun between 7AM and 11PM.

Offer

• Permanent Contract: Stability with a permanent working contract.
• Food Allowance: Monthly food allowance to support your living expenses.
• Health Insurance: Comprehensive health coverage.
• Birthday Leave: Enjoy 1 extra day of leave on your birthday each year.
• Referral Program: Benefit from referring friends to the company.
• Hybrid Work Model: Work from home 3 days a week and 2 days in the office, on average.
• Additional Benefits: Access to Linked
  In Learning, Employee Assistance Tool, complimentary fruit and coffee in the office, local partner protocols, and much more!

Ready to take on a new challenge in Lisbon with a team that values flexibility, creativity, and
- quality service? Apply now and make a difference!