Customer Support Advisor (German) Maia

Customer Support Advisor (German)
Maia
Maia, Porto District, Portugal

3 weeks ago Be among the first 25 applicants

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbon-based German-speaking Customer Representative to join their teams in Porto.

Location: Porto, Portugal

Work Model: On-site, hybrid remote

Employment Type: Full-time

Remuneration: Base salary + bonuses

Duties And Responsibilities

• Customer Interaction: Address customer inquiries through chat, email, and phone, encompassing topics such as products (sports, casino, poker) and cashier operations.
• Problem-Solving: Evaluate customer issues and implement solutions to meet their needs.
• Collaboration: Collaborate with teams in various locations to accomplish shared objectives.
• Reporting: Detect and communicate system anomalies and issues encountered by customers to the appropriate department.
• Service Excellence: Follow Standard Operating Procedures (SOP) and uphold a dedication to
  - quality service delivery.

• Language Skills: Proficient in German (C1 level) and possess
  - level English.
• Communication: Possess excellent written and verbal communication abilities, along with strong interpersonal skills.
• Calm Under Pressure: Capable of staying calm and composed under pressure, adeptly managing a broad spectrum of customer inquiries.
• Adaptability: Able to excel in a
  - paced, multicultural, and dynamic setting.
• Personality: Should have a flexible, creative, and motivated disposition, suited for a
  - tasking environment.
• Tech-Savvy: Basic computer proficiency, including knowledge of MS Office and the Internet.
• Interest: An enthusiasm for sports, casino, and poker products is advantageous; however, relevant training will be provided.
• Schedule: Shift rotation from Mon-FR between 8AM and 6PM.

• Permanent Contract: Stability with a permanent working contract.
• Food Allowance: Monthly food allowance to support your living expenses.
• Health Insurance: Comprehensive health coverage.
• Birthday Leave: Enjoy 1 extra day of leave on your birthday each year.
• Referral Program: Benefit from referring friends to the company.
• Additional Benefits: Access to Linked
  In Learning, Employee Assistance Tool, complimentary fruit and coffee in the office, local partner protocols, and much more!

Ready to take on a new challenge in Lisbon with a team that values flexibility, creativity, and
- quality service? Apply now and make a difference!