Customer Success Specialist - Security (Customer Experience) Oeiras

Customer Success Specialist - Security (Customer Experience)
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Customer Success Specialist - Security (Customer Experience)

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.

Meet the Team

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization.

Your Impact

CSSs are subject matter experts in their aligned product or architecture. They deliver targeted engagements to increase product awareness, share standard processes, and drive product consumption and business value. CSSs bring strategic vision, the latest technology from Cisco Engineering, and tactical expertise to ensure successful customer engagements. They also participate in the global CSS Community to share standard processes and success stories. Combining deep technical knowledge with an eye for business, CSSs provide consultative solutions to help customers realize value faster. Mastery of relationship management, account handling, and soft skills, along with a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market, will be key to driving adoption and ensuring customers achieve accelerated business outcomes.

This highly technical role supports customers with adoption challenges across the security architecture, specifically with the following Solution Domains:

1. Integrated Security Operations
2. Zero Trust Network Access

Experience with integrating Cisco’s security products is essential.

Key Responsibilities:

1. Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value.
2. Technical Expertise: Apply deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.
3. Risk Management: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
4. Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
5. Product Feedback and Advocacy: Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
6. Strategic Advice and Adoption Journey: Guide customers on deployment decisions and
   - term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

Minimum Qualifications:

1. 4+ years of experience in technical consulting or direct customer interfacing/engagement role with an understanding of industry standard processes related to the security domain.
2. Practical experience in configuring, supporting and solving issues with Security solutions, such as:
1. Zero Trust Network Access
2. Secure Firewall and Cloud Security
3. Sec
   Ops
3. Demonstrable experience engaging with key customers, understanding their unique needs, and applying industry standard processes to drive successful outcomes.
4. Delivered consultative sessions and interactive technical presentations.
5. Conducted product and solution demos to drive product adoption with a solid understanding of software licensing models and running competitive SWOT analyses.

Preferred Qualifications:

1. Understanding Cisco Security Suites: Breach Protection or User Protection or Cloud Protection.
2. Demonstrated ability to apply deep understanding of relevant Cisco products to define how technology solves Customers’ business challenges. This includes baselining customer environments, capturing heatmaps of products and tools (including
   - party), and developing comprehensive onboarding and adoption journeys.
3. Understanding and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
4. Knowledge in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e. g. , ITSM, Open Source).
5. Suggested Certifications: Dev
   Net, CCNA, CCNP, or CCDP.
6. Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.

#We
Are
Cisco

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Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most ambitious of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

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So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #We
Are
Cisco