Customer Success Specialist for Spotify (French Speaker), Porto Porto

Customer Success Specialist for Spotify (French Speaker), Porto
Porto
Porto, Porto District, Portugal

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Customer Success Specialist for Spotify (French Speaker), Porto

Client:

Blu Selection

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4a36034299da

Job Views:

37

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Are you looking for a first experience abroad to develop your skills and work in a foreign country? Or are you looking for a
- term job to start your career?

1. Offer initial support to unmanaged advertisers using Ad Studio.
2. Engage with customers via Voice, Email, and Chat.
3. Handle all inquiries, requests, and feedback received via chat promptly to ensure a positive customer experience.
4. Spot potential sales opportunities and either refer them to our sales team or offer support directly by providing innovative solutions.
5. Utilize internal systems to log issues and escalate technical queries to our support teams.
6. Identify and address fraudulent activity to minimize risk.
7. Assist with general billing inquiries and process refunds for eligible advertisers.

1. A native level of French and a good level of English
2. A minimum of 1 year experience in a similar role as customer success representative
3. Enthusiasm about music and software
4. An interest in advertising and marketing
5. Excellent troubleshooting and
   - solving skills.
6. Living in or willing to relocate to Porto for an international career and life experience
7. Having a valid Portuguese work permit (required)

1. Type of contract: yearly and renewable
2. Working hours:
   - time
3. Salary conditions (*) – 2 options:
4. Including free accommodation (shared flat, all bills included): 1040€ gross/month (based on level of experience)
5. Excluding accommodation: 1295€ gross/month
6. For international candidates:
7. Reimbursement of your initial flight
8. Airport pick up
9. Yearly
   - way flight ticket back to your home country (within the EU)
10. Help with paperwork, opening bank account, etc. upon your arrival
11. Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
12. Real career opportunities in different career paths

Located in Porto, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!