Customer Success Representative Porto

Customer Success Representative
Porto
Porto, Porto District, Portugal

Direct message the job poster from B-Parts

B-Parts is building a trusted global e
Commerce brand for used auto parts, making it effortless to search and buy original parts. Every day, we help hundreds of repair shops and customers find the best solutions for their vehicles.

With a diverse and talented team, we foster an empowering environment where everyone can thrive and achieve their full potential.

If you’re looking to grow your skills in the
- paced e
Commerce world, B-Parts is the perfect place to learn, collaborate, and make an impact.

You’ll be at the heart of B-Parts Customer Success Team, empowering the circular economy.

What is expected in this role:

1. Managing customer claims and returns for B2B and B2C customers;
2. Being the technical support to evaluate warranties and exchanges;
3. Ensuring customer satisfaction, and follow up all steps and timings of claims;
4. Tasks are carried out in writing, so
   - developed written communication skills are a must.
5. Being
   - solving orientated.

What we're looking for:

1. Fluency in Portuguese and English (mandatory);
2. Fluency in French (is a plus);
3. Strong customer orientation;
4. Planning and organization skills;
5. Domain of computer tools.

Location: Porto, Portugal

Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Software Development