Customer Success Manager - Spanish market, Lisbon Lisboa

Customer Success Manager - Spanish market, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Customer Success Manager - Spanish market, Lisbon

Client: Agicap

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 308821011d7c

Job Views: 28

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest
- ups in Europe, with over 7000 customers and revenue growth above 100% Yo
Y for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide. To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech and Black
Fin. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Headcount Growth:

• July 2019: 10
• July 2020: 50
• July 2021: 200
• July 2023: +500

What you will do:

• Manage and be responsible for a customer portfolio
• Answer our customers' requests (chat, email, phone)
• Support and onboard new customers
• Understand their business, their challenges and their needs
• Develop personal relationships with users and
  - makers
• Define and implement satisfaction and retention strategies
• Prevent and minimize attrition
• Detect
  - sell and
  - sell opportunities and make your accounts grow
• Improve our product and help our Product team by gathering feedback from customers
• Maintain a high NPS
• Contribute to the constant improvement of our processes, best practices and tools
• Share your
  - how and ideas to improve team performance
• Your main focus will be on Spanish clients, and you may also assist with other European clients when needed.

What we are looking for:

• Native/Fluent Spanish speaker
• Ideally, you also speak English, French, Italian or German
• Problem-solving mindset
• Passion for consistently providing excellent customer experience
• You can show previous success in customer relationship
• CSM in a Saa
  S environment targeting SMBs is a bonus
• Excellent verbal and written communication skills
• Strong rigor and organization, ability to manage tightly, over time, a large quantity of information
• Enthusiasm and team spirit

What we offer:

• Perfect moment in terms of growth and opportunities to join our adventure
• Competitive salary
• Fast learning environment, entrepreneurship, and team spirit
• An incredible team of entrepreneurs
• Afterworks with the team