Customer Success Manager Lisboa

Customer Success Manager
Lisboa
Lisboa, Lisboa, Portugal

Pager
Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager
Duty Operations Cloud.

Visit our careers site to explore life at Pager
Duty, discover opportunities, and
- up for job alerts!

Job Summary

As a Customer Success Manager within the Scaled team at Pager
Duty, you will play a pivotal role in driving customer adoption, retention, and growth. You will act as a trusted advisor to a large breadth of customers, ensuring they maximize the value of Pager
Duty's platform. By building strong relationships and understanding customer needs, you will help them achieve their business goals through product adoption while also identifying opportunities for expansion of
- on products and upselling of license count.

This role requires a proactive, strategic mindset, a passion for customer success, and the ability to collaborate across teams to deliver exceptional results. You will also contribute to Pager
Duty's mission of creating a world where businesses can respond to critical events in
- time.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions in a
  - volume, 1-to-many environment.
• Manage customer interactions within the pooled segment, responding to digital signals and automated triggers.
• Monitor
  - driven insights to identify
  - risk accounts and growth opportunities.
• Quickly understand each customer's business objectives, challenges, and success metrics.
• Identify opportunities for upselling and
  - selling Pager
  Duty solutions, including new features, products, and services.
• Drive customer adoption of Pager
  Duty's platform to ensure they achieve their desired outcomes.
• Conduct regular business reviews to assess customer health, align on goals, and showcase the value of Pager
  Duty's solutions.
• Collaborate with internal teams to drive account expansion, renewals, and
  - term customer success.
• Contribute to the development of processes, tools, and resources to improve team efficiency and customer outcomes.
• Share insights and recommendations to help customers stay ahead of industry challenges and opportunities.
• Stay informed on industry trends, best practices, and Pager
  Duty's evolving product offerings.

Qualifications

Basic Qualifications

• 3+ years of experience in account management, customer success, sales, or a related role in a Saa
  S or technology company.
• Proven track record of managing customer relationships and/or identifying opportunities within a book of business.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers at all levels, including executives.
• Analytical mindset with the ability to understand customer data and translate it into actionable insights.
• Experience with CRM tools (e. g. , Salesforce) and customer success platforms.
• Ability to manage multiple priorities and work effectively in a
  - paced environment.
• Strong negotiation and conflict resolution skills.

Preferred Qualifications

• Familiarity with incident management, Dev
  Ops, or IT operations.
• Knowledge of Pager
  Duty's platform or similar tools (e. g. , Tableau and Outreach).
• Strong
  - solving skills and a proactive approach to addressing customer challenges.
• Experience with
  - based selling and success planning.

Pager
Duty is a flexible, hybrid workplace. We embrace and encourage
- person working as an integral part of our culture. Both our employees and external research tell us that
- located collaboration strengthens connections, drives innovation, and accelerates learning.

Pager
Duty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for
- person and virtual connection, like team offsites and volunteering events.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including
- specific offerings, on our benefits site.

Your package may include:

• Comprehensive benefits package from day one.
• Generous paid vacation time.
• Paid holidays and sick leave.
• Dutonian Wellness Days - scheduled
  - wide paid days off in addition to PTO.
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for
  - pregnant parent (some countries have longer leave standards and we comply with local laws)*.
• Hibernation
  Duty - an annual company paid week off when everyone at Pager
  Duty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge.
• Paid volunteer time off - 20 hours per year.
• Mental wellness programs.

*Eligibility may vary by role, region, and tenure.

About Pager
Duty

Pager
Duty, Inc. (NYSE:PD) is a global leader in digital operations management. The Pager
Duty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the Pager
Duty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust Pager
Duty including Cisco, Cox Automotive, Door
Dash, Electronic Arts, Genentech, Shopify, Zoom and more.

Pager
Duty is committed to creating a diverse environment and is an equal opportunity employer. Pager
Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Pager
Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Pager
Duty uses the E-Verify employment verification program.

Apply for this job

indicates a required field