Customer Success Manager - Hiring Immediately, Braga Braga

Customer Success Manager - Hiring Immediately, Braga
Braga
Braga, Braga, Portugal

Customer Success Manager - Hiring Immediately, Braga

Client:

Confidential

Location:

Remote (preference for Europe-based candidates)

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

71

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

We are on the lookout for a brilliant Customer Success Manager to join our passionate team at Home office. Growing your career as a Full Time Customer Success Manager is a great opportunity to develop competitive skills. If you are strong in
- making, persuasion and have the right drive for the job, then apply for the position of Customer Success Manager today!

All we’ve ever wanted to do is help humans connect because it makes us feel awesome. And because good things can happen. We built smart artificial intelligence technology to help alumni and students network for advice, support, and introductions. But we need help to do more of that, a lot more. We’re looking to add a Customer Success Manager to partner with and support our customers that are increasingly all over the globe.

What does that look like?

• First and foremost, build awesome relationships with our customers (they're the most important part of Protopia)
• Launch new customers using Asana to ensure they get a lot of value from using our solution
• Support them (and our team) with analysis and reports (proprietary tools, Word
  Press, Trello, Google sheets/Excel)
• Become a product expert to support product development, maintain internal and external documentation, and train new and existing team members
• Collaborate with other AI Trainers to ensure efficient processing and classification of transactions
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our products & processes

You’ll fit right in if …

• You are independent and a self-starter that can work efficiently with little guidance
• You are looking for a remote job that lets you live anywhere you want to
• You have great attention to detail, responsiveness, strong communication skills, and are well organized
• You want to join an early-stage startup and are extremely anxious to be challenged
• You have strong analytical and data management skills (Excel spreadsheets of hundreds of thousands of rows? Bring it on)
• You are very passionate about education as a force for good and ideally have worked at or with a university
• You've got a Bachelor's degree or equivalent
• And of course you're confident, high energy, self-motivated and a true team player
• You have excellent multitasking and project management skills
• Working with senior and executive level customer contacts doesn't scare you at all
• You are excited about working and excelling in a fast-paced environment
• You’re pretty tech savvy and adopt new technologies quickly
• Fluent English (C1 preferred, ideally
  - lingual)
• You have access to stable, high-speed internet connection and computer

More than anything, you’re looking for an opportunity to join a meaningful, collaborative startup at the very beginning and help it deliver on its impact vision.

The Fine Print

• Position: Full-time
• Compensation: Contract Position / 1099 (long-term)
• Benefits: Unlimited PTO

And while we're looking for super smart and
- first people, we give preference to diverse individuals.

Sounds cool? Please send:

• Resume (PDF format only)
• Linked
  In Profile URL (in email)
• Why you are looking
• Why do you feel that you would excel in a startup
• Your super power

Benefits of working as a Customer Success Manager in Home office:

• Learning opportunities
• Advancement opportunities
• Attractive package
• Remote Work opportunity