Customer Success Executive Vila Nova de Gaia

Customer Success Executive
Vila Nova de Gaia
Vila Nova de Gaia, Porto District, Portugal

Join Our Team as a Customer Success Executive – Shape the future of real estate with Properstar.

Properstar stands as the world's largest global property platform, facilitating connections between sellers and buyers through an extensive network of qualified agents since 2018.

We offer innovative solutions to streamline, simplify, expedite, and secure our clients' real estate projects. Whether through our tools, expertise, or support services, we're committed to enhancing the real estate experience.

Our missions include:

• Cultivating a vast network of real estate agents, equipping them with essential features and resources to better assist their clients.
• Providing unwavering support to buyers, sellers, and property owners throughout their real estate journey, ensuring a seamless and
  - free experience.
• Ensuring our sellers get the best possible price for their property and our buyers find the most suitable listings tailored to their needs and preferences.
• Guaranteeing the success of our clients' transactions by guiding them every step of the way with our knowledge, tools, and extensive network.

About the role:

We're seeking a Customer Success Executive to join our team, playing a key role in ensuring customer satisfaction, retention, and
- term success. If you're passionate about building strong relationships and delivering outstanding customer experiences, this role is for you!

Key responsibilities and hard skills:

• Manage and nurture customer relationships, ensuring an exceptional experience.
• Proactively identify and resolve customer challenges, optimizing their journey.
• Collaborate with
  - functional teams (Product, Sales, Support) to enhance customer success.
• Implement efficient processes to manage tasks and priorities effectively.
• At least 1 year of experience in Customer Success or customer support.
• Fluency in Portuguese + English or Portuguese + Spanish.
• Excellent communication skills, with the ability to tell compelling stories.
• Familiarity with CRM tools and customer support platforms is a plus.

Soft Skills:

• Demonstrated natural leadership qualities.
• A passion for excellence and innovation.
• Empathy towards team members and users.
• Startup mindset, you're a maker, not a paper pusher.
• Agility and ability to work in an always in motion environment.
• Detail-oriented approach, ensuring quality in every aspect of work.

What we offer:

• A
  - time role, open exclusively to contractors (not as an employee position).
• The opportunity to work Hybrid in Vila Nova de Gaia.
• A dynamic, inclusive, and innovative work environment.
• A competitive compensation based on your experience.

How to apply:

You can apply via Linked
In or by sending an email with your CV attached to ana. clara@properstar.com.

Be a part of our journey to redefine the real estate industry. Apply now to become the CSE who will lead Properstar into a new era of growth and innovation.

Seniority level

Entry level

Employment type

Contract