Customer specialist for a social media brand (french speaker) Lisboa

Customer specialist for a social media brand (french speaker)
Lisboa
Lisboa, Lisboa, Portugal

Are you a native French speaker looking for an opportunity to work as a Customer Experience Representative for a Social Media brand? Ensure customer satisfaction and contribute to the growth of small and
- sized businesses (SMBs).
What You’ll Do: Support small and
- sized businesses (SMBs) in their growth across multiple channels, including chat, email, and phone.
Assist SMB clients with
- service advertising products in the online and digital advertising space, providing
- and
- sales support.
Deliver product and tool support, enhancing the overall customer experience.
Identify trends and address issues that impact multiple SMB clients.
Resolve customer inquiries efficiently and proactively communicate progress.
Offer insights to help clients optimize the use of advertising solutions.
What You’ll Need: Native-level proficiency in written and spoken French.
Fluency in English at a B2 level or higher (mandatory).
Knowledge of online advertising products and social media platforms.
At least one year of experience in a customer
- related role is a plus.
Strong communication skills, including verbal, written, and listening abilities.
Benefits: Salary Options: With free accommodation (shared flat, all bills included): €1, 050 gross/month.
Without accommodation: €1, 250 gross/month.
Relocation Support for International Applicants: Reimbursement of initial flight costs to Lisbon.
Airport
- up upon arrival.
Annual return flight to your home country (within the EU).
Assistance with paperwork, opening a bank account, and settling in.
Health insurance from the first day of employment.
Access to free Portuguese language courses, sports activities, and organized events.