Customer Service Team Leader, Lisboa
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Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first
- label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.
With regular clinical practice as our main source of knowledge, we leverage
-
- use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2. 5 million clinical interactions in over 12 countries.
With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of
- driven care to deliver better outcomes during all stages of life.
If this makes sense, keep reading!
About the role
We are looking for a Customer Service Team Leader. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, let's connect.
Responsibilities
- Promote efficacy and efficiency of national homecare service;
- Coordinate a team of homecare customer service specialists;
- Ensure adequate documentation and data collection of the operation;
- Plan the healthcare professionals’ working schedules;
- Work collaboratively with the medical and nursing teams;
- Ensure a positive experience for patients, partners, and healthcare professionals.
About you
To be considered for this role, here are the skills we're looking for:
- Previous experience in operations/customer service;
- Graduation Degree;
- Experience in managing or coordinating teams;
- Computer skills (Excel is a must) and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
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