Customer Service Support Officer Trainee
Customer Service Support Officer Trainee
We are hiring a Customer Service Support Officer Trainee for our Customer Service & Support Department.
Key Responsibilities:
- Responding to customer inquiries via email, secure message and phone.
- Providing
- line support and escalating issues when necessary. - Assisting with basic troubleshooting and guiding customers through standard processes.
- Logging and tracking customer interactions to ensure
- ups and service improvement. - Supporting the team in improving customer experience and satisfaction.
Profile Requirements:
- University students or recent graduates in Business, Communication, Management, or related fields.
- Strong communication and
- solving skills. - Customer-oriented mindset with a proactive attitude.
- Ability to work effectively in a team environment.
- Fluency in Portuguese and English (preferred).
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