Customer Service Specialist Lisboa

Customer Service Specialist
Lisboa
Lisboa, Lisboa, Portugal

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver
- quality care digitally and
- person to over 75 million individuals across 116, 000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Customer Service Specialist

Location: Lisbon, Portugal

Hybrid: 3 days in office and 2 from home

Salary: €21, 000 gross per year plus bonus and benefits

Job Description:

We have an exciting opportunity for a Customer Service Specialist to join our team in Lisbon. In this role, you will be responsible for providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community. Our Specialists work in a
- paced environment and are expected to uphold WPO's core values while maintaining
- quality customer service. Telephone skills are vital in this role, as they contribute to our growth and success. We are looking for candidates who are organized, professional, and motivated
- starters.

What you will do:

As a Customer Service Specialist, your main responsibilities will include:

• Assessing the needs of employees through targeted questioning
• Gathering personal information and details about the individual requiring care
• Providing clear explanations of the issues and needs
• Obtaining desired geographic locations for referral searches and any personalized criteria
• Delivering
  - quality customer service through written and verbal interactions with our clients and providers
• Conducting research using our internal database, websites, and local organizations to find referrals that meet the client's needs
• Performing quality assurance callbacks to our clients
• Ensuring
  - quality work in all aspects of the position, including accurate data entries with proper spelling and grammar

Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:

• Bachelor's Degree
• Strong written and spoken communication skills in English and Portuguese
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively
• Outstanding organizational,
  - building, and interpersonal communication skills

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients; we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Life plan, Health plan, Work accident insurance, Meal allowance, Gym reimbursement, Tuition reimbursement, Professional license reimbursement, Clinical supervision, 24/7 support for risk calls, Mentorship programme, CPD training reimbursement, Access to professional monthly clinical development webinars & professional development workshops, EAP benefits, Employee exchange programme.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging, and personal growth.