Customer Service Specialist Coimbra

Customer Service Specialist
Coimbra
Coimbra, Coimbra District, Portugal

OM Digital Solutions Corporation is a top provider of digital imaging and audio solutions known for their advanced optics and technology. After separating from Olympus Corp in 2021, they continue to bring 85 years of imaging experience to a more agile company, developing
- class products for both professionals and consumers.

We strongly believe that one crucial factor is essential to successfully continue our journey: people. Therefore we strive to create a worthwhile workplace that provides people with the opportunity to bring in their own creative ideas and help them grow individually and professionally every day.

Are you excited to support our team with your experiences and are curious to hear more?

We have a unique opportunity for you.

We are looking for a person for the Customer Service Specialist, who will be responsible for receiving calls, replying to emails, and chat inquiries from customers in EMEA, US, and Canada.

The integration will be in a team already formed and in operation for both markets.

Do you enjoy working in an international environment and feel comfortable communicating in English and Spanish? Then let’s get in touch:

What you’ll do:

1. Provide
   - sale and
   - sale support and service support for customers.
2. Management of email communication with customers and subsidiaries and country mailbox management.
3. Management of telephone communication to support customer needs and requests.
4. Online store support.
5. Monitoring and reporting of special cases for the client.
6. Preparation of reports for OMDS.
7. Preparation of technical reports for specific situations.
8. Perform other administrative activities related to the provision of technical and service support for customers.
9. Perform other work tasks according to the supervisor's instructions.
10. Central projects support.
11. After-sales document management.
12. Analysis of operational processes.

What you’ll need:

1. Fluency in English and Spanish is mandatory; other languages will be a plus (French, German, or Nordic).
2. PC skills, user knowledge of office software (MS Office, Outlook, Teams, etc. ).
3. Knowledge in SAP will be a plus.
4. Knowledge in photography will be a plus.
5. Communication skills.
6. Customer focus.
7. Accuracy and precision.
8. Result-oriented.
9. Ability to work under stress/pressure.
10. Teamwork ability.
11. Adaptation to change.
12. Alignment with the company.
13. Interpersonal effectiveness.

What we offer:

1. A
   - paced and dynamic organization & the opportunity to bring in your own creative ideas.
2. 24 vacation days & an additional day off on your birthday.
3. Access to Linked
   In Learning.
4. Enjoy free lunch at our office canteen.
5. Bonus participation.
6. Health care benefits.

Interested and would like to hear more?

We look forward to getting to know you. Please send us your application with your CV via quick apply.