Customer Service Specialist or Content Moderator for Social Media Platform (French Speaker) Lisboa

Customer Service Specialist or Content Moderator for Social Media Platform (French Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Your responsibilities and impact as a:

Customer Service Specialist:

• Providing the best possible answers and solutions to questions and concerns from customers of the Dutch market over the phone, via email or social media
• Supplying customers with the necessary information and solving any issues
• Following up of issues if needed

Content Moderator:

• Validating all written content for a social media platform, confirming its accuracy and quality
• Having the opportunity to share your ideas, in order to improve the quality of our work
• Being part of a team that makes the world’s information more accessible and useful
• Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality

Skills, qualifications and interests you need to succeed in this role:

• A native level of French and at least a B2 level of English
• Passion for customer service, content moderation, or technical support 
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for a
  - term international career and life experience
• Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What is in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
• Salary conditions: 850 € gross/month + 50€ language bonus + performance bonus 120 € (from 4th full month)
• Help with acquiring the NIF and SSN
• A relocation package of 360 euros per month for the first three months
• Paid professional training
• Fun and engaging
  - wide initiatives
• Excellent work culture

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a
  -
  - lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Your Future Company:

Your future company is a global leader in the BPO industry. With 170, 000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and
- first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.