Customer service (SE) key account manager Lisboa

Customer service (SE) key account manager
Lisboa
Lisboa, Lisboa, Portugal

Parcel
Hero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a
- driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a
- thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our
- edge shipping platform.

At Parcel
Hero, we foster a collaborative and innovative culture where every team member's voice matters. We're a
- paced,
- first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and
- thinking team, you’ll fit right in with us.

Job Description

We’re seeking experienced customer service agents to join our priority customer team, a dedicated team that’s responsible for proactively managing our biggest business customers. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment, that forces you to multitask.

As the first line, face of our company and a key account manager, you should excel in communication and have the ability to build lasting customer relationships through transparent and engaging interactions. A commitment to going above and beyond to exceed customer expectations is essential.

Applicant Criteria

• A minimum of 5 years’ customer service experience.
• A minimum of 1 year’s customer service experience for an international parcel carrier such as Fed
  Ex, UPS, DHL, or DPD.
• A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
• Excellent communication skills, both written and verbal.
• Critical thinking and
  - solving skills.
• A minimum typing speed of 40 wpm.
• Good levels of diplomacy when dealing with customer queries and complaints.
• Fluent English, both written and verbal.

• 8:30am to 5pm Mon-Fri (GMT).
• 20 days holiday per year + your birthday off.
• You work as a contractor and are responsible for your own tax.
• You need a minimum 20 MB broadband line, and your own PC/Laptop and headset.