Customer Service Representative with German
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Service Representative to join their team in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: Work from Home
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Sell cruise packages tailored to customer needs
- Cross-sell and upsell cruise packages and associated products
- Provide customer support for
- booking and booking management - Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS:
- Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service or sales, preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and
- selling products or services - Customer-focused mindset with a commitment to delivering
- quality service - Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and
- solving mindset - Ability to effectively communicate, both written and verbally
- Ability to multitask in fast paced environment
- Working schedule: shift rotation, Monday to Sunday
OFFER:
- Opportunity to work with a leading global travel tourism brand
- Competitive salary with
- based incentives - Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
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