Customer Service Representative Swedish (M/F/D) Lisboa

Customer Service Representative Swedish (M/F/D)
Lisboa
Lisboa, Lisboa, Portugal

As part of the general Customer Service team, the Customer Service Assistant plays a key role in ensuring the accurate and efficient handling of all incoming orders—received via phone, email, or physical delivery.

• Accurately enter and validate orders in the system, ensuring alignment with internal processes and customer expectations.
• Maintain effective collaboration with internal departments including Logistics, Sales, Finance, Marketing, and Warehouse teams, as well as with external partners and customers.
• Handle incoming voice orders from customers across the Nordic region, with a primary focus on Swedish clients.
• Communicate professionally and effectively with customers throughout Scandinavia, including conducting business in English when interacting with customers from Finland.

ESSENTIAL JOB FUNCTIONS, RESPONSIBILITIES & DUTIES

Responsibilities and authorities:

The Customer Service Assistant is responsible for providing timely and professional support to customers and colleagues across the Nordic region. This role involves responding to routine inquiries related to orders, invoices, deliveries, and pricing. The assistant also serves as a key point of contact for both internal and external stakeholders, offering accurate information and assistance regarding the company’s products and services.

Duties:

• Set up customer accounts and assist in preparing for automation through Electronic Data Interchange (EDI).
• Accurately process customer orders in a timely manner.
• Resolve routine customer inquiries and issues; escalate complex problems to senior team members as needed.
• Participate in
  - selling and refer customers to appropriate products or services when applicable.
• Operate and efficiently navigate the company’s order management system.

Other responsibilities:

• Willing to step in and support the Customer Service Leader during their absence, as needed.
• Being an active part of the Nordic team.
• Ensure all internal systems and process and compliant on an annual basis.

Professional QUALIFICATIONS

• High school diploma or equivalent required.
• Minimum of 1 year of relevant experience in a
  - volume call center environment (handling 50–100 calls per day) (mandatory requirement).
• Demonstrated ability to manage
  - line telephone systems with professionalism and courtesy.
• Strong customer service orientation with excellent interpersonal and active listening skills.
• Ability to work independently, manage priorities, and handle multiple tasks and projects simultaneously.
• Comfortable managing a
  - volume telephone console while maintaining focus and attention to detail over extended periods.
• Proficient in Microsoft Word and Excel; quick to adapt to new systems and technologies.
• Effective verbal and written communication skills in Swedish (native preferred), English, and other Scandinavian languages.
• Familiar with the cultural nuances of the Scandinavian region, enabling effective and respectful communication.
• Ability to quickly learn and adapt to new product knowledge across the ENOVIS range (e. g. , Compex®, Don
  Joy®, Cefar®, Pro
  Care®, Chattanooga®), while continuously maintaining and updating skills in Oracle systems.

Social qualifications, requirements & objectives

• Demonstrate proactive behavior in fostering and maintaining a positive, supportive work environment within the Customer Service Center, the Malmoe office, and across field operations, with a strong focus on customer satisfaction.
• Contribute to open, honest, and respectful dialogue with colleagues to support a transparent and collaborative team culture.
• Show a willingness to assist colleagues and contribute extra effort when needed to support team success.
• Actively support the development of a positive, joyful, and engaging workplace that encourages motivation and
  - being.
• Exhibit professionalism and offer constructive feedback to peers and managers with the goal of enhancing operational effectiveness across ENOVIS.
• Communicate relevant observations or concerns directly and respectfully with the Customer Service Team Leader, especially when related to the work environment or team dynamics.

About Enovis™

Enovis Corporation (NYSE: ENOV) is an
- driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit .

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.