Customer Service Representative (German-Speaking), Lisbon Lisboa

Customer Service Representative (German-Speaking), Lisbon
Lisboa
Lisboa, Portugal

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Customer Service Representative (German-Speaking), Lisbon

Client:

CBTalents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e16ea6cbf41b

Job Views:

7

Posted:

09. 02. 2025

Job Description:

Location: Lisbon, Portugal

Start Date: February 6, 2025

Contract Type: CDD (Fixed-term Contract) - 6 months

Work Schedule:

• Working Hours: Monday to Friday (Including Bank Holidays)
  • Rotational shifts between 07:30 AM 08:00 PM

Salary & Benefits:

• Additional Benefits:
  • 100 per 12 months for health insurance
  • 100 per 12 months for meal allowance

Role Description:

A leading company in Lisbon is currently looking for a German-speaking Customer Service Representative to join their team starting February 6, 2025. This is an exciting opportunity for individuals fluent in German, passionate about delivering
- quality customer service, and eager to work in a dynamic and
- paced environment.

As a Customer Service Representative, your responsibilities will include:

• Handling customer inquiries and providing exceptional service via phone, email, or chat in German.
• Addressing a wide range of customer concerns, including issues related to product information, order management, troubleshooting, and general customer inquiries.
• Ensuring timely and accurate resolutions, maintaining high customer satisfaction standards.
• Adhering to company policies, guidelines, and KPIs while interacting with customers.
• Collaborating with internal teams to resolve more complex issues and improve customer experience.
• Maintaining a professional and friendly tone in all communications, creating positive and lasting relationships with customers.

Key Qualifications:

• German: Native or
  - native proficiency is essential for this role.
• English: Conversational proficiency required for internal communication.
• Experience:
  • Previous experience in customer service or support roles is a plus but not mandatory.
  • Strong communication skills, both written and verbal.
• Skills and Attributes:
  • Excellent
    - solving abilities and attention to detail.
  • Ability to work in a team while also being able to work independently.
  • Highly adaptable, able to manage changing customer needs and
    - paced situations.
  • Familiarity with customer service software and tools is a plus.

Why Join Us?

• Work Environment: Be part of an inclusive and supportive team, working in Lisbon, one of Europe's most vibrant cities known for its rich culture, cuisine, and welcoming community.
• Compensation: Competitive salary with added benefits for health insurance and meal allowances.
• Growth Opportunities: Excellent career development opportunities within a
  - established company in Lisbon.
• Rotational Shifts: Flexible working hours with rotational shifts allow for a balanced
  - life schedule.

How to Apply:

If you are passionate about customer service and meet the requirements, we encourage you to apply.