Customer Service Representative (German & French Markets) Lisboa

Customer Service Representative (German & French Markets)
Lisboa
Lisboa, Lisboa, Portugal

col-wide
Job Description:

Customer Service Representative (German / French Market)

Location: Hybrid / Remote / On-site (Portugal)

Join a Global Team in Beautiful Portugal!

Are you ready to take your customer service skills to the next level in one of Europes most exciting destinations? Whether youre based in Portugal or planning to relocate, we want you to be part of our growing international team!

Were looking for enthusiastic
Germanand/or
French-speaking Customer Service Advisorswho are ready to provide
- notch support to our customers. With a range of flexible working options, including hybrid and remote roles, this is your chance to enjoy a rewarding career while living in one of the most vibrant, welcoming countries in Europe.

Arelocation packageis available for EU candidates, making it easier for you to experience life in sunny Portugal!

What Youll Be Doing:

Respond to customer inquiries via free phone lines in
German, French, and
English(as needed), providing friendly, efficient support.

Accurately record customer interactions, feedback, and complaints in our database, ensuring a seamless service experience.

Handle and resolve customer complaints following our clear escalation policies, ensuring satisfaction at every step.

Ensure all customer queries are resolved within agreed
SLAs, providing quick and effective solutions.

Troubleshoot issues using
- ended questions, support materials, and your growing knowledge of our systems.

Offer solutions to frequent customer concerns and contribute to the improvement of our knowledge base.

What Were Looking For:

Fluencyin
Germanand/or
French, with a good level of English (B2 or higher).

Aproblem-solverwith strong troubleshooting skills and the ability to think on your feet.

Ateam playerwho thrives in an international, collaborative environment.

Previous experience in customer service is a plus but not essential well provide all the training you need!

Why Portugal?

Work-Life Balance: Portugal is renowned for its
- back lifestyle, stunning beaches, and affordable living.

Thriving Tech Hub: Join a
- growing international company in the heart of Europes vibrant tech and tourism industries.

Work Flexibility: Choose fromhybridorremoteroles, or enjoy
- siteexperience in one of Portugal's top cities.

Relocation Support: We offer a comprehensive relocation package for candidates within the EU zone, making it easy for you to start your adventure in Portugal.

What We Offer:

Flexible working options(on-site, hybrid, or remote).

Competitive salary withrelocation support.

Adynamic and international team, with growth opportunities in a global company.

Access toprofessional developmentprograms, training, and career advancement.

Are you ready to live and work in Portugal while providing exceptional customer service? Dont miss out on this amazing opportunity!

Apply Now!

Submit your application along with your CV, and take the first step toward an exciting career with us in sunny Portugal!