Customer Service Representative (French-speaking) - Streaming Service Project Lisboa

Customer Service Representative (French-speaking) - Streaming Service Project
Lisboa
Lisboa, Portugal

Customer Service Representative (French-speaking) - Streaming Service Project

Job Title: Customer Service Representative (French-speaking) - Streaming Service Project

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience the power of a
- changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!

What you will do in this role

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers regarding software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and
  - time answers to viewers’ inquiries
• Contribute to creating brand engagement for our Clients

Your qualifications

• High level of French, Portuguese, and English (oral and written)
• Passionate about the entertainment and media industry
• Excellent communication skills coupled with empathy and team spirit
• Familiar with digital streaming services and devices
• Positive and
  - do attitude

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”

Concentrix is an
- opportunity employer

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: French (Required)

Time Type: