Customer Service Representative French Lisboa

Customer Service Representative French
Lisboa
Lisboa, Portugal

Customer Service Representative (French)

Portugal, Lisbon / Eastern Europe

Full-time: Remote

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our
- leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of
- asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a
- facing business where exceptional support is our priority. We aim to create a platform where users receive
- quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our
- class cryptocurrency exchange platform. We seek empathetic, communicative, and
- solving individuals who can advocate for our customers and gather valuable feedback.

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native-level fluency in French, and advanced English is mandatory to support our users in this role
• Previous experience with
  - functional support will be advantageous
• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of teamwork
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with
  - class talent in a
  - centric global organization with a flat structure
• Tackle unique,
  - paced projects with autonomy in an innovative environment
• Thrive in a
  - driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.