Customer Service Representative - (English Market) - Urgent
col-wide
Job Description:
Job Description: Customer Service Representative - Play
Station (English Market)
Join our team as a
Customer Service Representativefor one of the most iconic gaming brands, Play
Station. You will be the first point of contact for Play
Station users, assisting them with technical support, product installations, software synchronization, and providing effective advice on purchasing Play
Station products.
Key Responsibilities:
Offer customer and technical support over the phone.
Assist with Play
Station product installations and troubleshooting.
Provide helpful advice when purchasing Play
Station products.
Manage customer queries regarding software and hardware issues.
Effectively handle customer escalations and ensure issues are resolved.
Qualifications:
Proficiency in English (written and spoken).
Strong communication skills with the ability to resolve customer issues efficiently.
Familiarity with gaming consoles and the gaming industry is a plus.
Experience with Salesforce CRM is preferred.
Why Join Us:
Competitive compensation package with opportunities for growth.
15-day paid training to help you excel in your role.
Opportunity to work with a global brand in a dynamic and fun environment.
Working Hours:
40 hours per week (Monday to Sunday) from 8:00 AM to 8:00 PM, with flexible shift scheduling.
Join us and become part of a team that delivers excellent service to gamers around the world!
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