Customer Service Representative (d/m/f) Funchal

Customer Service Representative (d/m/f)
Madeira
Funchal, Madeira, Portugal

Work as customer service representative with international key accounts in a modern, global supply chain environment.

1. Proactive order management & close monitoring of order book and shipments.
2. Ownership of
   -
   - end operational customer interaction and demand fulfillment.
3. Strong customer advocate whilst fostering company's best interests into account.
4. Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
5. Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
6. Professionally handle customer escalation and allocation scenarios.
7. Collaborate and provide cross functional support in customer related matters in dynamic working environment.

Minimum Requirements:

1. Higher education degree BA or similar.
2. Proven customer support experience in International Supply chain; experience in Semiconductor or Automotive industry preferred.
3. ERP (SAP), CRM (salesforce), EDI and Microsoft tools proficiency required.
4. Good
   - facing skills combined with excellent written and verbal communication skills for effective interaction.
5. Entrepreneurial drive and with excellent
   - solving capabilities.
6. Ability to
   - task, prioritize and manage time effectively.
7. Flextime availability required and ability to teamwork in a dynamic environment.
8. Fluent business English mandatory, other languages added value.