Customer service Lisboa

Customer service
Lisboa
Lisboa, Lisboa, Portugal

Job Advertisement: Customer Service Advisor German Speaker

Location: Oriente, Lisbon, Portugal

Job Type: Full-Time 

About the Role

We are seeking a dynamic and motivated Customer Service Advisor German Speaker to join our team in Lisbon, Portugal. In this role, you will assist customers with product inquiries, provide technical troubleshooting, and ensure a high level of customer satisfaction across various communication platforms, including phone, email, chat, and social media.

Responsibilities

• Support customers in pre-sales inquiries, general questions, and technical troubleshooting.
• Respond to inbound communications through phone, email, chat, and social media channels.
• Adapt the company's brand voice and tone when interacting with private and public audiences.
• Accurately document customer issues and resolutions for
  - up and future case reference.
• Professionally handle customer escalations and provide effective solutions.

Requirements

• Language Skills:
  • Native-level German proficiency.
  • Advanced English skills (B2 level or higher).
• Experience:
  • Previous experience in technical customer service (voice, email, or chat) is preferred.
  • Background in technical troubleshooting is an advantage.
• Key Competencies:
  • Excellent
    - solving skills.
  • Strong oral and written communication.
  • Ability to work effectively in a
    - paced,
    - driven environment.

Working Conditions

• Schedule:
  • Shifts: 5 days/week (rotational), 8 hours/day (40 hours total).
  • Hours:
    • Monday to Friday: 8:00 AM 8:00 PM.
    • Saturday and Sunday: 8:00 AM 5:00 PM.
• Location: On-site at Oriente, Lisbon (with potential for remote work based on performance and company policy).

Compensation and Benefits

Total Monthly Package: Approx. 1, 280. 31 (Gross)

1. Base Salary: 1, 100 (paid over 14 months).
2. Performance Bonus: 120/year (10/month).
3. Complexity Bonus: 135/year (11. 25/month).
4. Meal Allowance: 7. 23/day, net, through a prepaid meal card (~159/month for 22 working days).

Other Benefits:

• Health Insurance: Provided after completing 6 months of employment.
• Relocation Package:
  • Flight Ticket Reimbursement after 6 months.
  • Option to rent a room in company-provided, fully furnished apartments for 280/month (deducted from salary).
• Holiday and Christmas Bonuses: Paid monthly as part of the base salary.

Training Details

• Duration: 20 working days.
• Content: Comprehensive training covering product knowledge, troubleshooting systems, communication methods, and customer management tools.
• Compensation: Proportional payment provided during training.

Contract Details

• Employment Type: Fixed-Term Contract (6 months) with the possibility of extension to permanent (based on performance).
• Trial Period: 3 months.

How to Apply

Are you a German-speaking professional with a passion for customer service and technical support? If so, wed love to hear from you!

Submit your application today, including your CV and a brief cover letter, and take the next step in your professional journey by joining our diverse team in Lisbon.