Customer Service for Gaming - German speaker in Lisbon
What you'll do
- Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
- Take personal ownership of customer requests and maintain accountability for
- through; - Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
- Handle customer contacts that require core and advanced skills;
- Maintain our partner's internal information and customer/account information secure and confidential;
- Consistently implement management mentoring to reach departmental goals;
- Support
- experienced agents by sharing best practices; - Perform other duties as assigned.
What you'll need
- Native level of German (written and spoken);
- Fluency in English (B2);
- High school diploma (or equivalent);
- Player and support oriented attitude, with a knack for helping others;
- Team player with strong
- solving and conflict management skills as a Customer Service for Gaming; - Passion for video games and mobile applications;
- Experience in telephone customer service/call center environment (minimum 1 year);
- Excellent verbal and written communication skills;
- Basic proficiency with Microsoft Word and Microsoft Office or equivalents.
Benefits
- Excellent work opportunity in a leading multinational company;
- International career in a multicultural environment;
- Possibility of cooperation with leaders in various industries;
- Respectful and inclusive environment;
- A wealth of opportunities to progress and move business areas projects;
- Flexibility & Work/life balance as a Customer Service for Gaming;
- Stable work and career progression;
- Long-term development opportunities;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
- Free Portuguese language courses, sport activities and organized events.
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