Customer Service for Coffee Brand (French Speaker) Lisboa

Customer Service for Coffee Brand (French Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Join an exciting,
- paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish.

Your responsibilities as a Customer Service agent will include:

• Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs.
• Providing solutions through First Contact Resolution to minimize escalations or
  - ups.
• Representing the brand with enthusiasm and
  - depth knowledge of its products and services.

What you’ll bring to the role:

• Language skills: Native-level French and a minimum B2 level in English.
• Strong interpersonal and communication skills with the ability to adapt to diverse customer needs.
• Previous experience in customer service, sales, or a similar role (preferred but not required).
• A proactive,
  - oriented mindset with a focus on delivering customer satisfaction.

Compensation:

• With accommodation (shared flat with all bills included): 1, 050€ gross/month.
• Without accommodation: 1, 305€ gross/month.
• Reimbursement for your flight to Lisbon (after 9 months).
• A yearly
  - trip flight to visit family and friends (within Europe).
• Airport
  - up upon arrival to make your transition smoother.
• Free Portuguese lessons (because learning a new language is always fun!).
• Access to social events, cooking classes, and sports activities to help you feel at home.
• Assistance with opening a bank account, setting up essential paperwork, and navigating your new life abroad.