Customer Service for a Luxurious Automotive Brand (Dutch Speaker) Lisboa

Customer Service for a Luxurious Automotive Brand (Dutch Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Have you always dreamt of moving abroad and living in a warm climate? This Customer Service job lets you work under the Portuguese sun while living in Portugal's vibrant capital. Next to that, you get a chance to represent a luxurious commercial vehicle brand.

Your responsibilities and impact as a Customer Service Agent will be:

• Helping clients with incoming issues
• Ensuring
  - quality customer service
• Booking appointments for maintenance
• Roadside assistance
• Recording data in the CRM system
• Giving information about the app, warranty, and purchases

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a high level of English (C1)
• Knowledge of the value and impact that a good customer experience can create
• Articulate & communicative
• Available for 24/7 rotative shifts
• Being a real team player and committed to your work
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit or an EU passport (required)

What’s in it for you?

• Type of contract: a
  - term
  - term contract, renewable every year.  
• Working hours:
  - time (40h/week)
• Monday to Sunday, availability to work between 00:00 - 23:59, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): 1040 € gross/month
• Excluding accommodation: 1298€ gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 3 months
• Help with paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths (team lead, supervisor etc. ). There's a program that lets you grow within the company after 6 months

(*) Compensation during the training period if successful (from 1 to 4 weeks): nearly fully paid

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes, and a
  -
  - lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment