Customer service data & price management specialist (M/F/D) - German Speaker Lisboa

Customer service data & price management specialist (M/F/D) - German Speaker
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

As a key member of the Customer Service Team, you will play an integral part in supporting our Business Units of our European direct markets.

WHY JOIN ENOVIS™?

• You’ll be part of a global team of more than 7, 000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package
• You’ll have the opportunity to grow and develop your career with us.
• You’ll work hard and have fun doing it!

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Handle customer data base updates such as customer data, rebates, pricing modifiers (discounts), contracts and
  - list maintenance;
• Manage new customer creations and modifications with specific focus on credit analysis for larger and complex medical organisations (including clinical networks operating in DACH region);
• Guarantee the accuracy of pricing data in ERP, targeting to eliminate pricing errors and ensure accurate communication to external and internal customers;
• Responsible for documenting and maintaining customer creating and amending + data management processes;
• Review and administer price deviations and exceptions accurately;
• Respond to queries from sales and other employees (daily mailbox management)
• Effect and manage promotional pricing in designated product categories and territories;
• Ensure that prices and specific programs conform to the organisation's pricing strategy;
• Undertake
  - hoc pricing analysis and reporting
• Support Contract Management for DACH customer database including Key Account Management (high revenue spenders)

WHAT QUALIFICATIONS WILL YOU BRING TO THE TABLE?

To perform this job successfully, an individual must be able to perform each essential duty with high accuracy. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

• Minimum 2 year of experience in customer service / Data maintenance role
• Proven track record driving process improvement initiatives
• Represents the company professionally, ethically, and morally at all times.
• Previous Shared Services professional environment advantageous

General Skills/Competencies/Specialized Knowledge

• Experience working with ERP systems: Oracle, Agile preferred
• Data maintenance experience within CRM system (Sales
  Force)
• Excellent mandatory written communication in English + German (Native speaker or Business Advanced)
• Excellent
  - solving skills and mathematical reasoning
• Ability to
  - task, embrace change and innovate in a
  - paced environment
• Ability to analyze data to identify trends and root cause issues
• Ability to adapt in a dynamic work environment and make independent decisions
• Advanced Excel Skills