Customer Service agent with Nordic Language (M/F) - Porto, Portugal
Do you speak Finnish, Norwegian or Dutch? Are you looking for your next adventure abroad? What about moving to Portugal? As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s most
- known brands. - Maintain a positive, empathetic and professional attitude towards customers;- Respond promptly to customer inquiries;- Communicate with customers by calls, tickets, emails or messages;- Know the product/service well;- Process customer requests and complains;- Track, document and retrieve information in call tracking database;- Increase customer loyalty by delivering a seamless experience. - Have a proficient or bilingual level of Finnish, Norwegian or Dutch, and advanced level of English;- Have 6 months – 1 year of customer service experience;- Have call center experience;- Are living in or willing to relocate to Portugal;- Have flexibitity in terms of shifts;- Have effective communication skills and customer care skills – ability to listen and understand the customers needs;- Have strong computer navigation skills (you don’t need to be a pc nerd, don’t worry);- Have good disposition to work in a customer service environment.
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