Customer Service Agent Lisboa

Customer Service Agent
Lisboa
Lisboa, Lisboa, Portugal

Position Summary

The Customer Service Representative (CSR) is a passionate, energetic team member responsible for driving customer satisfaction, managing accounts, handling customer orders, inquiries and complaints. This role plays an integral part in managing customer accounts, handling orders, inquiries, and complaints. This role brings customer knowledge and product expertise to customers by demonstrating excellent communication skills, superb organizational capabilities, and a
- oriented mindset.

Essential Functions

• Receives and processes incoming customer orders
• Communicates order entry and fulfilment issues with the Sales team as required
• Ensures record accuracy by maintaining data integrity during the order entry process
• Handles order management from entry to delivery and resolve complex customer billing issues, ensuring effective resolution and an improved customer experience
• Collaborates and coordinates
  - functionally with Customer Service team members, the Operations Team, the Pricing Team and Accounts Receivable to ensure correct customer and order information
• Identifies continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
• Provides support to other Customer Service team members as needed
• Follows up on internal holds pertaining to credits processed on behalf of customers
• Intimately understands proper complaint handling process procedures and can identify different internal stakeholder responsibilities
• Telephonic support, daily voice activity (inbound)

What We Are Looking for

Education & Experience

• Minimum 2+ years of experience in a customer service role
• Proven track record driving process improvement initiatives
• English (native or C2 minimum)

General Skills/Competencies/Specialized Knowledge

• Experience working with ERP systems: Oracle, Agile and Salesforce
• Excellent mandatory written communication in English
• Excellent
  - solving skills and mathematical reasoning
• Accurate and timely execution
• Multi-task, embrace change and innovate in a
  - paced environment
• Analyze data to identify trends and root cause issues
• Adapt in a dynamic work environment and make independent decisions
• Excel skills advantageous
• Represent the company professionally, ethically, and morally at all times

About Enovis™

Enovis Corporation (NYSE: ENOV) is an
- driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.